Tools of Engagement: The New Practice of User-Centered Design, by Robert Fabricant

Learning Landscape from Project H

This is a time to ask questions. Not small questions but big, fundamental questions. What role did Design play in contributing to our current global crisis? And what role should/will Designers play in leading us out of this mess? The gloves have come off over the last few months with a raft of posts by influential design thinkers questioning the impact of Innovation and Design Thinking, two of the most fashionable elements of contemporary design practice, on business practices.

I have already written about the drive for more direct social engagement among designers, particularly young designers, as reflected in programs like TU/e and design firms like Project H. By embracing a more active form of engagement and influence, these designers are asking perhaps the most fundamental question of all: do we need to shift the conventional notion of User-Centered Design (UCD) and rethink the very foundation of contemporary design practice?

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